Booking & Cancellation Policy
BOOKING & CANCELLATION POLICY
Effective Date: July 23, 2026
Shop Name: ShopStuffs LLC
This policy outlines the terms for booking a Custom Order Consultation & Proposal Service with ShopStuffs LLC.
By booking a consultation, you acknowledge and agree to these terms.
1. Appointment Booking
A Custom Order Consultation & Proposal Service is a reserved, time-specific professional design service.
Each consultation includes dedicated time for:
Reviewing event details and design preferences
Discussing product options and recommendations
Reviewing project requirements
Providing design direction and next steps
Preparing a personalized proposal for production
A non-refundable Design Consultation & Proposal Fee is required at the time of booking to reserve your appointment.
The consultation fee compensates ShopStuffs LLC for professional time, preparation, design research, and creative services provided, regardless of whether the customer proceeds with a final order.
2. Rescheduling Policy
Clients may request to reschedule their consultation up to 24 hours before the scheduled appointment time without penalty.
Rescheduling requests made less than 24 hours before the appointment, repeated rescheduling requests, or missed appointments may be treated as a cancellation.
Rescheduling is subject to availability.
3. Cancellation Policy
Because consultation appointments require reserved time, preparation, and professional services, consultation fees are non-refundable.
If a client cancels their appointment or does not attend the scheduled consultation, the consultation fee will not be refunded.
A new consultation booking and fee may be required to schedule a future appointment.
4. Consultation Completion
A consultation is considered fully rendered once the scheduled consultation time and included services have been provided, regardless of whether the client chooses to move forward with a custom order.
If the client chooses to proceed, ShopStuffs LLC will provide a personalized production quote.
5. Future Custom Orders
If a client chooses to move forward with a custom order after consultation:
A separate invoice will be provided.
Full payment is required before materials are ordered, printing begins, or production starts.
Production timelines begin only after final proof approval and required payment have been received.
Consultation payment does not serve as a deposit toward production unless otherwise stated in writing.
6. Right to Refuse Service
ShopStuffs LLC reserves the right to refuse future bookings or restrict access to scheduling for repeated cancellations, no-shows, failure to provide required information, or misuse of the booking system.
7. Agreement
By booking a Custom Order Consultation & Proposal Service, you acknowledge and agree to these terms.
This policy exists to protect scheduled consultation time, preparation work, professional design services, and business operations.
Contact Information
ShopStuffs LLC
Email: shopstuffs@gmail.com